Hi, Same problem here. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I've had a quickstart and they sent it but there is no previous virgin connection. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Managing Your Account - Cable. i dont have the box on the wall that you need to plug it into - 5040054. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on 23-10-2022 13:36. . Turn on and start the hub. kkd1. Vonage 2nd line. Options. Learn more. . However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. QuickStart, set up and connections. Stay safe online. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. My pc is uptaris with my wife card i get about 300-400. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. #12. Re: Wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I don't think I have any Virgin Media Wall sockets in my house. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 1 ACCEPTED SOLUTION. Re: No wall socket. The internal box should be oblong, square one are for phone. Virgin Phone Switchover. Subscribe to RSS Feed; Mark Topic as New;. The NTL cable termination box is outside. Security matters. Turn on your TV and get connected. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. Don’t plug the power cable into a plug socket yet. Virgin Phone Switchover. You can also check for a loose cable as not all properties have a socket. Tried to connect it but unfortunately there is no wall socket at all in property. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Options. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I'm very sorry you don't have the wall socket. Choose the best spot for your wifi hub. Plug into the wall socket. I am trying to set up our wifi. 1 [or 192. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Security matters. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Follow these steps to install your virgin Media Broadband, TV and Phone service. Security matters. 2 weeks ago - last edited 2 weeks ago. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I need to arrange for an engineer. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. on 08-01-2023 20:46. Account - Mobile. I’m having the exact same problem. There are two empty wall sockets but the cable doesn’t fit into either. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The box and cables may have been removed by the previous occupiers. The cable going in will be a double. When phone connected to the wall socket, no dial. Cihank617. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I have noticed that i do not have any internal wall socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Placed an order and the lady said we were eligible for quick start self installation. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sorry to see that you have been having issues with connecting your equipment. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). It is actually a VM box but a very old one, even though it was still in use just over a month ago. Can you help me please. Virgin Mobile. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How do I book one? - 5404317. Virgin Media; My Virgin Media; Shop; Help;. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Please help - 5208212. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Vonage 2nd line. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Browse Virgin Media Virgin Media Community. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Cable. log into hub3 - 192. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. com. I have also checked outside and there is no box either on my property or on my boundary wall. RedTomato said: I removed my Virgin cable about a month ago. Virgin Mobile. Have I helped? Click Mark as Helpful Answer or use Kudos. Stay safe online. All the wall sockets I can see are for BT. . Grab the adapter we provided and plug it. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. You have at least tested the ringing capacitor issue in the diagnostic process. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There’s even no BT wall socket. . Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you have been given a Quickstart pack,. Stay safe online. I was never asked if I had a wall box. No virgin wall socket in my house. Thank you for your post and welcome to the community. If you can get Quickstart, you can choose one of two delivery options. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Re: No virgin media wall socket. Joining in 143 Views. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Broadband Deals. We have the quickstart pack but sadly cannot get broadband set up and working. Stay safe online. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. Account - Cable. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I guess your options are seek approval, be dumb and have install or change providers. Browse Virgin Media Virgin Media Community. Manage Your Account. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. The box and cables may have been removed by the previous occupiers. Sometimes you'll just have a wire coming in rather than a wall socket. #12. I'm a Very Insightful Person, I'm here to share knowledge. Go back to normal router mode as soon as the test is done. Carley_S. Account - Mobile. No Virgin Media wall socket on 19-10-2022 08:24. FYI it was push-fit, not screw on, even though the receiving socket on the. I just moved into a new apartment, and bought a broadband from virgin media. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. @umerarifkhan11 wrote:. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Account - Cable. Phone. Back a step. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Stream from Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. It has two outputs on the left of the wall box. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . But I have no Virgin Media Wall socket in my - 5383603. I have my original wall box still that has the CableTel logo. However, since theres no virgin media socket is it possible if someone who works at v. We have tried plugging it into the only box we found it would fit but no luck. Manage Your Account. How do I book an engineer to come out - 5345632. Being connected to the internet is one of the most important modern essentials in 2022,. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. Back a step. Turn on and start the hub. I'm here to share knowledge, I don't work for Virgin Media. Broadband deals. We've taken the front of the box off and inside there is an isolator but nothing else. I’m annoyed as I have been sent the DIY set up box and I. I am going to cancel. SpeedProbably for a TV box connection. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Take a look outside where the incoming cable is. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. i opted for the self install, however on inspection we - 5180915. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Give the pre-installs team a call on 0800 052 1734. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. on 30-09-2022 14:24. ^Martin. Try the automated service status number 0800 561 0061 to check for any faults in your area. Any ideas - 5381439. We would like to show you a description here but the site won’t allow us. Account -. Hello sophieboulter1. Legend Options. those who understand binary and those who don't and F people out of 10 who. Browse. Phone. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. on 05-04-2023 09:20. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. Also there will be an external, often brown, omnibox. Hi, im writing this as a last resort, as customer service has been woeful. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The openreach socket can take a landline cable or an ethernet cable. Browse Virgin Media Virgin Media Community. on 27-01-2023 17:22. However, I do not have any of the specified wall sockets available. 1 ACCEPTED SOLUTION. No vm wall socket. goslow. Manage Your Account. on 08-01-2023 20:46. The block box on second picture is an amplifier for terrestrial TV. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Vonage 2nd line. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). The phone number doesn't connect you. I don’t seem to have a Virgin Media Wall socket in my house. Please there is no virgin media wall socket and I don't know how to go about the installation. Manage Your Account. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. It probably goes into another room in the house. Ethernet is ideal & recommended, reliable wireless is fine. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. com email address to different Virgin account. Sorry to hear you don't have a VM wall socket. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. I’ve tried calling but the people I’m connected to keep hanging up. I am so sorry to hear that you seem to be missing a wall socket in the home. The second socket is in the study and I need a wired connection here. 24-03-2021 05:06 PM. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I got a self setup broadband kit but have no Virgin media wall plug. Trace any cables coming out of it and check the ends of them. Its a flat £25 charge to move the connection points and rebalance power levels. Tudor. on 17-12-2022 10:39. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Connect the Hub’s power cable with the blue tab. Entertain me; Broadband Deals. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Broadband and TV deals. Virgin Media Wall Socket. Virgin Media; My Virgin Media; Shop;. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. We recently applied for a virgin package of tv, phone and broadband. These enter my house via an air brick/vent very close to. Hi, I just received my hub. We can certainly look to get an engineer booked in for you. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Everything is converted to specialised triple screened coaxial cable. You’ll leave the Hub alone for 10 minutes. You need a small spanner to remove this. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. You need to go outside and locate the brown or grey omnibox on the wall. You should be able to do it on a call to CS. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I don't work for Virgin Media. Forum; Apps. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. - 5250024 Options. I don't think you have understood the problem! 1. The box does however have a hole in. Call the Pre-installation and delivery team on 0800 052 1734. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Thanks23/04/17 - 06:45 #6. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. cable from wall. The socket I can see is for BT. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Don’t plug the power cable into a plug socket yet. There is a cable coming from outside into my - 5368947. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The new cables from your Quick Start kit will be push fit. We have a virgin media wall socket with an ethernet port in the wall but no round cable. We're here to help. Security matters. Subscribe to RSS Feed;. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Learn more. VM. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. 0. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Explain what needs to be done and book an engineer visit. Eric714. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. however as you still get a line from the wall socket there's a chance the migration has not completed yet. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. New Install Assistance. Actually it is not a box it is just a cover to cover up the splitter behind it. Not all properties have a socket, just a cable. Broadband wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. Virgin Media Community. I have taken a look on our side and I can see you have an engineer. 1 ACCEPTED SOLUTION. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. We can certainly get an engineer visit booked for you to come and install. I just got Virgin Media kit and read all information carefully and checked - 5200805. One of them was Telewest. If you're not a customer, and you're looking to check if we supply your address, you can check here. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. No, the ethernet cable is for a wired device if you have one. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Browse Virgin Media Virgin Media Community. A Ti-Vo was installed in one of the upstairs bedrooms. Hi Virgin Media, I'm also having the exact same problem. I have booked a technician but I don't know if i have to inform the. If you do not have a Virgin Media wall socket or cable, one will need to be installed. Kit arrived today…no wall box so unable to install. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I don't have a virgin media socket on 17-12-2022 10:38. those who understand binary and those. 0 Kudos Reply. I don't work for Virgin Media. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. There are multiple different branded wall boxes inside our flat but none. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Plug into the Hub. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I can only find the TV socket. I have signed up as a new user for Virgin Fibre. The first thing is to start making alternative arrangements for your internet connectivity. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. I wanted. Just moved in to new (rental) flat. I moved house with my family and we wanted to move to Virgin Media. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. 2. Entertain me; Broadband Deals. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Tudor. Learn more. There is a wire within the box but it’s too short to reach and also does n. Packages. 0800 052 1734-----Fibre phone Adaptor - different rooms. Home Phone. Options. The openreach socket can take a landline cable or an ethernet cable. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. So yes, following many takeovers, this is now your Virgin Media connection. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. So yes, following many takeovers, this is now your Virgin Media connection. Quickstart is the quickest and easiest way to setup our services. Forum Team Options. The OUT terminal from the Technetix isolator has a terminator cap on it. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. on 05-12-2022 15:05. Account - Cable. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Sorry to hear of the install delay caused by the wall. Live TV uses co-ax cables. This is designed to push over the existing screw connector the outlet has. 0 Kudos Reply. There were many cable companies that originally built the networks in the early 1990s. My Virgin Media App. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Solved: Hello, ive tried calling and cant get through to book and engineer. Call the pre-installation and delivery team on 0800 052 1734.